1 Q: Why the display running failed of restart repeatedly after installing?


A:1.Please make sure your phone’s Android Version is 8.0 or above.

2.If there is no way of upgrading the Android Version, please find the following link to download the old smart app but there is no wake up function.



Magic Mirror App/Side window App

  1. Q: What are the possible reasons for Samsung’s mobile not working properly after installing software?


A: <1>No permission of allowing pop-up notifications for the application
THE SOLUTION: Launch the permission


<2> No permission of allowing the program to access the phone

THE SOLUTION: Launch the permission


<3> The pocket prevent touch function is enabled.

THE SOLUTION: The function needs to be turned off. The location of the function (Setting –Display- Pocket prevent touch)


  1. Q: The Time-displaying font is too large after installing the side window software, causes week-name of the second row could not be seen. How to solve the problem?


A: The location: Setting- Display – Screen Zoom


The font size problem can be solved by adjusting the screen zoom ratio.